Merrill Legal Solutions offers Human Resources package

In addition to these transcription services, we also provide, on request, in-depth, monthly management reports for our contracted clients. The reports are full of useful statistical data and are proving to be a valuable tool particularly for HR teams within large organisations or those operating from different UK offices because the reports allow clients to analyse HR meeting/appeal trends by type and by HR officer or department and also monitor budgets very closely.

Sarah Lowe, Merrill Legal Solutions’ Business Development Director, says: “Our clients have realised that what we offer allows HR cases and grievance meetings to be processed more swiftly and efficiently by freeing up HR managers and officers - who may have previously had to take long hand notes - to concentrate on the areas of their job for which they were specifically trained. Outsourcing the production of the official record of an HR meeting may be a new idea in the world of HR but outsourcing transcript production for official meetings or hearings is something Merrill Legal Solutions does on a regular basis for a wide client portfolio.”

One of Merrill’s clients – a very large government body who book us to cover around 40 employee disciplinary meetings each week, in various London locations - has commented on the way that outsourcing their official note taking has helped to improve their overall HR case management workflow. With 28 people management advisers involved in the booking of the service, frequently at short notice, Merrill has been able to deliver a hands-on service provision.

Our client’s representative observed: “Merrill produces summary reports for our discipline and grievance meetings held each day. They have shown themselves more than capable of coping with large numbers of bookings from the People Management Advisor team located at our various business sites throughout London. This, coupled with their professionalism, fast and accurate transcript turnaround is a huge help to us in improving the efficiency of case management in our busy department”.

For more information on our work for Human Resources departments, please contact Jolanta Kaczmarek on 020 7421 4006 or by e-mail to:
jolanta.kaczmarek@merrillcorp.com